A couple of months ago, I did something that I’d never done before — walking in San Francisco between meetings, I lost my glasses. I was wearing my sunglasses and just completely lost track of the ones I wear every day. As anyone who knows me a little bit IRL knows, I’m more or less useless without my glasses — very high prescription, and everything I do is visual, basically.
So I wore my sunglasses to my next meeting (awkward!) and tweeted about the experience (as one does).
As usual, lots of helpful suggestions came as a result (this is my sincere experience of Twitter, not snarky at all), but the one that surprised me was from someone named Jon Schuller, who works for VSP, offering to help. That seemed a little odd, since I’ve known VSP as an insurer previously (and not someone we use at our place now), so I kind of ignored it, but Jon was persistent, found my e-mail address online, and sent a note there, too.
Turn out that VSP has become more than just an insurer over the years, and now owns many of the frames lines as well as a bunch of optical lens labs around the country.
Anyway, Jon offered up VSP’s resources to create not just 1 pair of new glasses for me, but also a pair of sunglasses. They turned out great, and I’m very grateful to Jon and VSP, plus Dr Gold here in the Bay Area, for taking such good care. I have a complex prescription, and they were patient and careful and at the end of the day put together a very good product for me.
Jon was incredible in his persistence and follow through, even when I exhibited, shall we say, less than ideal responsiveness.
I learned a lot, and ended up with a pair of great glasses, and appreciated their generosity immensely.