I ordered a Sony NEX-7 camera for Kathy for her birthday 2 months ago, right around the first of the year, understanding that they’re back-ordered for several months. In the intervening time, we decided to move to a new house, which we’re doing this week, so I called Sony this morning to change the shipping address on the camera to the new house — they expect the camera to ship on March 2.
The customer service rep said that there’s no way to change the shipping address, so I should cancel my order and order it again with the new address. Which would be inconvenient for an item that’s in stock — but for a months-backordered item is crazy, adding an additional month to our wait. The rep on the phone says that their systems just won’t let them change the address, for security reasons. (You know, like not actually getting the thing you ordered.)
What a ridiculous situation: they’re suggesting that I either ship the camera to a house I no longer live in or else cancel my order and start over again, waiting (at least) another month. The customer rep tells me that maybe I should wait until it ships, then go to the house we used to live in to talk with whatever occupants are there and see if they have a camera for me.
Are you kidding me? That’s their suggestion? As a security workaround, probably not the best thinking ever.
Sony wonders why they’ve become irrelevant in today’s word. Their products have been so challenged for so long, they finally come out with an incredible set of new products, and then follow it up incredibly bad customer service and support systems.
Unless @sonylistens can fix, all I can do is cancel my order, return my lenses too, and not be a customer again. Awful.
“David Ogilvy, internal memo: “How to Write,” 1982:
The better you write, the higher you go in Ogilvy & Mather. People who think well, write well. Woolly minded people write woolly memos, woolly letters and woolly speeches. Good writing is not a natural gift. You have to learn to write well. Here are 10 hints:
1. Read the Roman-Raphaelson book on writing. Read it three times.
2. Write the way you talk. Naturally.
3. Use short words, short sentences and short paragraphs.
4. Never use jargon words like reconceptualize, demassification, attitudinally, judgmentally. They are hallmarks of a pretentious ass.
5. Never write more than two pages on any subject.
6. Check your quotations.
7. Never send a letter or a memo on the day you write it. Read it aloud the next morning – and then edit it.
8. If it is something important, get a colleague to improve it.
9. Before you send your letter or your memo, make sure it is crystal clear what you want the recipient to do.
10. If you want ACTION, don’t write. Go and tell the guy what you want.”—David Ogilvy, internal memo: “How to Write,” 1982 (via trevorloy)
“Ellis Boyd ‘Red’ Redding in Shawshank: I find I’m so excited, I can barely sit still or hold a thought in my head. I think it is the excitement only a free man can feel, a free man at the start of a long journey whose conclusion is uncertain. I hope I can make it across the border. I hope to see my friend, and shake his hand. I hope the Pacific is as blue as it has been in my dreams. I hope.”—For whatever reason, found myself thinking of this tonight. I find, too, that I’m super excited about home life (new kiddo coming, current kiddo awesome, moving to a new house) and about work (so many great things happening in companies I’m working with, so many new and amazing things being built). So much to do.
What MG said. I think Tweetbot for iPhone is clearly superior to the official Twitter client, and while I love the official Twitter app on iPad, worry they’re going to redesign it like the phone and screw it up. So very happy to have Tweetbot for iPad.
I’ve been testing out Tweetbot for iPad for a few weeks now, it’s brilliant. Well worth the $2.99 price. If you’re in any way a Twitter power user, this is the client to get.
And I say that as a huge fan of Twitter’s official client for iPad. My concern is that, like the iPhone version, it will soon be “upgraded” — which, in many of our eyes, has unfortunately meant “made worse”.
On that topic, Tweetbot has unleashed a one-two punch today and also unveiled Tweetbot 2.0 for iPhone (also $2.99 as a separate app from the iPad version, but the upgrade from version 1 is free). I’ve also had the chance to try that out for a few weeks, and it’s my go-to Twitter client on the device now. It’s in my dock.
Democrats: The race is on. Republicans are increasingly embracing a pro-Internet, pro-innovation, pro-free-speech agenda. They are making a play for the Internet native generations. Don’t cede the future to the GOP.